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Terms and Conditions

Global Resale UK Limited Terms and Conditions - Trade customers/accounts

Terms and definitions

In these conditions of sale:

‘We’, ‘Our’, ‘Us’, ‘Company’, ‘Company’s’ means Global Resale UK Limited

‘You’, ‘your’, ‘buyer’, ‘buyers’ means the person representing either him/herself or their company and has responsibility for ordering and buying goods from the company.

Sales representative means the sales person responsible for the deal between the company and the buyer.

RMA stands for Returned Merchandise Authorisation it is a unique number given to track, trace and process a product returned to the company for review.



These terms and conditions do not affect your statutory rights.

Please read these terms of sale carefully before placing your order.

By placing your order with us you are accepting these terms and conditions.

We reserve the right to make amendments to our Terms and Conditions at any time.

All desktops and laptops which we sell have been wiped and will be supplied without an operating system (OS) unless otherwise stated.

In order to buy from us you must complete our trade application form. The buyer completing and signing the form will be doing so on behalf of your company and thereby signify full acceptance of these terms and conditions.

The buyer has an obligation to ensure they know exactly what they are buying and takes responsibility to process the transaction within the constrains outlined in these terms and conditions.



All orders come with a 30-day return to base (RTB) warranty (unless otherwise stated).

We sell products in various grades & conditions which will be clearly stated on our offers. Known faults will be shown on our stock descriptions.

Batteries are not covered under our warranty as they are considered a consumable item and will degrade over time. If a battery is noted as being present, this is only to confirm that the product is complete with a battery and not to confirm that it will hold a charge.

Printer toner or ink levels are not guaranteed.


Retention of title

Global Resale and the buyer agree that until the company has been paid in full for the goods comprised on this or any other sales contract between them and all outstanding amounts due to the company from the buyer the goods shall remain the property of the company.


Force Majeur

Global Resale will not be liable for any delay in order dispatches or collections which are caused, directly or indirectly by an event beyond our reasonable control. Such as fire, flood, earthquake, elements of nature, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts or labour difficulties.


Pricing and payment for products

All prices displayed or quoted for goods or products exclude VAT, freight, surcharges and any other ancillary fees (unless otherwise noted).

Whilst we try ensure that all prices are correct errors may occur. In the unlikely event that the incorrect price has been advertised we reserve the right to cancel the order and you will be notified by email.

All orders must be paid by cleared funds before your order is dispatched or released for collection.

We accept bank transfer for all orders placed. Confirmation of payment must to be emailed to within one working day of confirmation for your order.

No payment will be deemed as being received by us until we have the cleared funds in our account.

Cancelations or failure to pay for a confirmed order may result in your account being closed and access from our website being removed.

Our prices can be displayed in either GBP, Euro or USD. If you wish to pay in a different currency, please contact us before doing so as we must confirm the rate of conversion and the total amount due in.

If payments are sent to the incorrect currency account, we reserve the right to refuse payment or ask for additional payment if the total amount received calculates back less than advertised or agreed. 

All bank charges must be covered by you before sending payments.

In accordance with money laundering regulations we cannot accept cash payments for order (in person or by bank deposit). Any cash paid may be forfeited.


VAT / Export

VAT will be listed against each deal listed on our website and applicable to all UK buyers and any EU buyers who are not VAT registered.

Zero rate VAT is applicable to VAT registered EU companies and the goods are sent out of the UK to another EU country.  Proof of VAT registration will be required.

Goods exported by us outside the EU will not be liable to pay VAT.

Evidence of export or removal must be provided to us for orders shipped outside of the UK. Failure to do so will result in us raising an invoice to your company for the VAT amount applicable on your order.

The buyer must ensure all proof of export documents (CMR document, haulier invoices, packing list, consignment notes etc) are signed, completed (showing your business details, detailed description of goods, method of transport and address delivered too) and returned to Global Resale within 10 days of the receipt of your order.

For containers bound for export outside the EU, when Global Resale is holding the Bill of lading, the buyer understands that full and final cleared funds should be in Global Resale’s account prior to arrival to avoid any release delays. Should the container be held or delayed for any reason, then the buyer accepts responsibility for the payment of all quay rent, demurrage and ancillary custom charges. All such charges must be paid in full before a Bill of Lading will be released. Should a container not be paid for in full, the company reserves the right to return the container back to their premises deducting any costs and losses from the monies received from the buyer.

Date Codes – Some countries have import restrictions based on the products date of manufacture. It is the responsibility of the buyer to advise us of such restrictions in writing at the time of placing the order. The buyer will ensure that the product/model numbers they are purchasing fall within the date code jurisdiction outlined by the import country and will take responsibility for any matters relating to this. Any costs associated with this procedure will be invoiced to the Buyer.

Certificate of Origin, Legalisation and EUR1 Certificates – Should the buyer require legal documents for the buyers shipment the company can organise this and will pass on the costs associated with checking products and legalising them with the chamber of commerce.

Weight Restrictions - UK containers can be loaded to a heavier weight than some importing countries can accommodate. The buyer should notify the sales representative at the time of placing an order if they know that the country of import has a container weight restriction. Failure to advise the company in writing before shipping may result in importing costs being applied to the container. Such costs will be invoiced to the buyer for immediate payment.



The product which we sell is typically ex-corporate environment stock which is no longer required or end of lease. As such these products have been in use and will show signs of wear and tear.

We grade our products to show the various conditions in which the equivalent stock can be in.

To keep our prices competitive the product you receive has not been professionally cleaned and will be in bulk packaging.

Please see our grading criteria for further details.



Any product which have been received as faulty must be reported to our customer service department within 30 days of our warranty period.

Faulty items must be returned to us at your own expense within our 30-day warranty period.

Your Return Merchandise Authorization (RMA) number must be placed on the outside of the packaging or pallet before being dispatched back to us.

Failure to return product without an RMA number may result in your return being refused and returned to you.

All product returned must be in the original packaging, un-damaged and complete with any peripherals or manuals as originally dispatched. Any product returned not in line with these conditions will at our discretion be refused or the company will be entitled to charge for any damaged product, missing peripherals or manuals.

The company will not be responsible for any product damaged or lost in transit.


Damage in transit

You must ensure that you check the condition of your consignment when it arrives. If you receive your order and it appears to have been damaged in transit you must sign for the consignment as damaged and notify us in writing immediately.


Returns address:

Global Resale - European Headquarters

FAO Returns Department

4 Bradbury Park

Bradbury Drive

Braintree, Essex



Customer acceptance form


Business Name (including any trading names)                                                     



Print Your Name



Job Title



Telephone Number



Email address













Office Use


Date received



Account code(s)







Modern Slavery Statement

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